Friday, November 4

An Emphasis on Customer Service at the Montana Department of Revenue

My wife just got back from tax school in Missoula. Real exciting stuff--two days being in a room full of accountants talking about new tax laws. Makes my non-accountant head hurt just thinking about it.

She showed me the current working draft of the Montana tax forms and instructions for 2005. The highlight for me was the forms--what used to be four pages of forms is now 12. The instructions are now 36 pages.

The instruction cover sheet advertises itself as "Now Easier to Use!" because they now have, and I am not making this up, "more space between paragraphs."

1 comment:

GeeGuy said...

Yet another point in the ongoing debate of: Why do we trust government to do anything, let alone anything that will cost 2 BILLION dollars?